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FAQ
1、Who is Elyonoptics？
Elyonoptics specialize on high precision optics and lens system in China for many years. We provide our customers with one-stop optical solutions. Our highly skilled team with more than 25 years experience in manufacturing. Our lenses, prisms, mirrors, and filters are widely used in Machine Vision/Factory Automation, lasers, medical/life science, biometric, military applications.
From prototype to volume production, Elyonoptics is focused on providing excellence in customer service. Whatever your requirements, we will work directly with you to ensure the project succeed.
2、what are your main products?
Elyonoptics products consist of Customized optics like lens, prism, window, mirror, cylindrical lens etc., IR optics with Ge, Si, ZnSe material, and OEM and ODM service.
3、How many FAI items can Elyonoptics do in one month?
Windows = 20 Parts per month
Lens = 20-30 Parts per month, it based on the processing difficulty.
Prisms = 10-20 Parts per month, it based on the processing difficulty.
4、What is your typical lead-time？
Windows = 2-4 Weeks, Lens = 4-6 Weeks, Prisms = 4-5 weeks
There are many factors can affect delivery time, like the material, tooling request, processing size, shipping quantity etc.
5、can you offer 100% inspection and 100% data?
Yes. These requirements need to be confirmed when send RFQ.
6、What is your MOQ for optical parts?
No MOQ requirement. It depend on your requirements.
7、What is the guarantee of your after service?
Our products are promised free from defects in workmanship and material for a period of 60 days. Repair or replacement will be made at no charge if we are informed of the defect within 30 days of shipment of the goods. Shipment errors will also be replaced free of charge. This warranty does not cover customer errors in ordering, improper handling, storing or other circumstances beyond our control. Our liability is limited to the price of the part or service we are providing.
8、Can we sign an NDA agreement?
Yes. Even we didn’t sign the NDA agreement,Please rest assured that all of your informations or drawings will be keep in absolutely confidential. And we don’t disclosure the informations and drawings to third party. It is our basic business manner and priciple.